Shipping & Returns

Shipping Policy

Return & Exchange Policy

Refunds, returns, and exchanges

 

We accept returns up to 3 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

 

In the event that your order arrives damaged in any way, please email us or WhatsApp us as soon as possible at support@picnico.ae with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at support@picnico.ae

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

 

We offer 20 AED flat rate shipping to all Dubai, Abu Dhabi, Sharjah, Ajman & umm al Quwain and 30 AED for Fujairah and Ras al Khaimah.

 

Local delivery (Dubai)

Free local delivery is available for orders over 500 AED within Dubai.

Deliveries are made from 9 Am till 5 Pm during the week except for Friday. We will contact you via text message or on Whatsapp with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at Al Qusais Industrial Area 4, Dubai. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9 am to 5 pm during the week except for Friday. Please have your order confirmation email or message with you when you come.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification or WhatsApp from us which will include status details. Please allow 24 hours for the tracking information to become available. 

 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@picnico.ae with your name and order number, and we will look into it for you.